Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029
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Category: Electronics & Technology
Publish Date: July 2023
No. of Pages: 230
Format: Pdf
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Executive Summary
Azoth Analytics has released a research study titled “Global Customer Experience (CX) Outsourced Market (2023 Edition)†which provides a complete analysis of the Global Customer experience (CX) outsourcing Market industry in terms of market segmentation by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, E-mail Outsourced, Others-Face-to-face, SMS/Mobile) and by End-user (BFSI, Retail & E-commerce, Travel/Hospitality & Cargo, Healthcare, Others - Automotive, Energy & Utilities, Media, Government, Technology, Insurance, Telecom, Video games). The Global Customer Experience (CX) outsourced Market has been analyzed for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029. The report analyses the market by Americas (United States, Canada, Brazil, Rest of Americas), Europe (UK, Germany, France, Spain, Rest of Europe), Asia-Pacific (China, Japan, India), Middle East and Africa.
During the forecast period, 2024-2029, the Global Customer Experience (CX) Outsourced Market is expected to expand at a CAGR of ~10%. Major companies in the market have also been coming up with solutions in line with the changing requirements, which has further accelerated the growth of the CX outsourcing industry during the forecast period. The Global Customer Experience (CX) outsourcing Market is expected to generate USD 173.68 Billion by the end of 2029, up from USD 90.87 Billion in 2022. In today's consumer-centric marketplace, there is a steady increase in demand for outsourced CX services. The customer experience (CX) is increasingly prioritized in corporate plans and is still recognized as an independent company responsibility.
Demand for Outsourced CX Services is Growing Steadily in today's consumer-centric marketplace. Customer experience (CX) continues to be recognized as a distinct business function and takes centre stage in many business strategies. Companies have learned during the COVID-19 pandemic that it is more important than ever to have a comprehensive CX and a resilient contact center operation.
Technological Innovations Propel the Customer Experience (CX) Outsourcing Industry
In recent years, the Customer Experience (CX) Outsourcing Market has experienced a profound transformation, driven by rapid technological advancements. From leveraging artificial intelligence (AI) and automation to adopting cloud-based solutions, CX outsourcing providers are capitalizing on the power of technology to revolutionize customer support services. One of the most significant technological developments in the CX outsourcing market is the integration of AI-powered chatbots and virtual assistants. These intelligent tools enable companies to provide instant responses to customer queries, 24/7, significantly improving response times and customer satisfaction. By handling routine inquiries, chatbots free up human agents to focus on more complex and high-value interactions, leading to greater efficiency and cost savings.
Technological developments have become the driving force behind the evolution of the Customer Experience (CX) Outsourcing Market. AI, automation, big data analytics, and cloud-based solutions have transformed the way businesses approach customer support services. As CX outsourcing providers continue to embrace and leverage these innovations, they are poised to deliver even more exceptional and personalized customer experiences, further solidifying the industry's position as a crucial component of modern business strategies.
Scope of the Report
• The report analyses the Global Customer experience (CX) outsourcing Market by Value (USD Billion).
• The report presents the analysis of the Global Customer experience (CX) outsourcing Market for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029.
• The report analyses the Global Customer experience (CX) outsourcing Market by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, E-mail Outsourced, Other (Face-to-face, SMS/Mobile).
• The report analyses the Global Customer experience (CX) outsourcing Market by End-user (BFSI
• Retail & E-commerce, Travel/Hospitality & Cargo, Healthcare, Other (Automotive, Energy & Utilities, Media, Government, Technology, Insurance, Telecom, Video games, etc.).
• The key insights of the report have been presented through the frameworks of SWOT and Porter’s Five Forces Analysis. Also, the attractiveness of the market has been presented by region, by service channel, and by end-user.
• Also, the major opportunities, trends, drivers and challenges of the industry have been analyzed in the report.
• The report tracks competitive developments, strategies, mergers and acquisitions and new product development. The companies analysed in the report include Atento, Teleperformance SE, TTEC Holdings, Inc., Startek, Inc., Concentrix Corporation, Webhelp, Majorel, Transcom WorldWide AB, Serco, Syskes Enterprises.
1. Market Background
1.1 Scope and Product Outlook
1.2 Executive Summary
1.3 Research Methodology
2. Strategic Recommendations
2.1 Handling the workforce in a B2B CX environment
2.2 Opting for an appropriate outsourcing model for B2B
3. Global Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)
3.1 Impact Analysis of Macro Economic Factors on Customer Experience (CX) Outsourced Market
3.2 Global Customer Experience (CX) Outsourced Market: Solution Mix
3.3 Global Customer Experience (CX) Outsourced Market: Dashboard
3.4 Global Customer Experience (CX) Outsourced Market: Market Value Assessment, 2019-2029 (USD Billion)
3.5 Impact of COVID-19 on Customer Experience (CX) Outsourced Market
3.6 Global Customer Experience (CX) Outsourced Market Segmentation: By Service Channel
3.6.1 Global Customer Experience (CX) Outsourced Market, By Service Channel Overview
3.6.2 Global Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
3.6.3 Global Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
3.6.4 Global Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
3.6.4 Global Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
3.7 Global Customer Experience (CX) Outsourced Market Segmentation: By End-user
3.7.1 Global Customer Experience (CX) Outsourced Market, By End-user Overview
3.7.2 Global Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)
3.7.3 Global Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)
3.7.4 Global Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)
3.7.5 Global Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)
3.7.6 Global Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)
4. Global Customer Experience (CX) Outsourced Market, Regional Analysis
4.1 Regional Coverage of the Study
4.2 Regional Snapshot
5. Americas Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)
5.1 Americas Customer Experience (CX) Outsourced Market: Snapshot
5.2 Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
5.3 Americas Customer Experience (CX) Outsourced Market: Key Factors
5.4 Leading CX Brands Country-wise
5.5 CX Management in the Americas: Service Provider Landscape Assessment (2022)
5.6 Americas Customer Experience (CX) Outsourced Market Segmentation: By Service Channel
5.6.1 Americas Customer Experience (CX) Outsourced Market, By Service Channel Overview
5.6.2 Americas Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
5.6.3 Americas Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
5.6.4 Americas Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
5.6.5 Americas Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
5.7 Americas Customer Experience (CX) Outsourced Market Segmentation: By End-user
5.7.1 Americas Customer Experience (CX) Outsourced Market, By End-user Overview
5.7.2 Americas Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)
5.7.3 Americas Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)
5.7.4 Americas Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)
5.7.5 Americas Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)
5.7.6 Americas Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)
5.8 Americas Customer Experience (CX) Outsourced Market Segmentation: By Country
5.8.1 Americas Customer Experience (CX) Outsourced Market, By Country Overview
5.8.2 United States Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
5.8.2.1 United States Customer Experience (CX) Outsourced Market, By Service Channel
5.8.2.2 United States Customer Experience (CX) Outsourced Market, By End-user
5.8.3 Canada Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
5.8.3.1 Canada Customer Experience (CX) Outsourced Market, By Service Channel
5.8.3.2 Canada Customer Experience (CX) Outsourced Market, By End-user
5.8.4 Brazil Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
5.8.4.1 Brazil Customer Experience (CX) Outsourced Market, By Service Channel
5.8.4.2 Brazil Customer Experience (CX) Outsourced Market, By End-user
5.8.5 Rest of Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
5.8.5.1 Rest of Americas Customer Experience (CX) Outsourced Market, By Service Channel
5.8.5.2 Rest of Americas Customer Experience (CX) Outsourced Market, By End-user
6. Europe Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)
6.1 Europe Customer Experience (CX) Outsourced Market: Snapshot
6.2 Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.3 Europe Customer Experience (CX) Outsourced Market: Key Factors
6.4 Leading CX Brands Country-wise & Sectors Served by Enterprises
6.5 CX Management in the EMEA: Service Provider Landscape Assessment (2022)
6.6 Europe Customer Experience (CX) Outsourced Market Segmentation: By Service Channel
6.6.1 Europe Customer Experience (CX) Outsourced Market, By Service Channel Overview
6.6.2 Europe Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
6.6.3 Europe Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
6.6.4 Europe Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
6.6.5 Europe Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
6.7 Europe Customer Experience (CX) Outsourced Market Segmentation: By End-user
6.7.1 Europe Customer Experience (CX) Outsourced Market, By End-user Overview
6.7.2 Europe Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)
6.7.3 Europe Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)
6.7.4 Europe Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)
6.7.5 Europe Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)
6.7.6 Europe Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)
6.8 Europe Customer Experience (CX) Outsourced Market Segmentation: By Country
6.8.1 Europe Customer Experience (CX) Outsourced Market, By Country Overview
6.8.2 United Kingdom Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.8.2.1 United Kingdom Customer Experience (CX) Outsourced Market, By Service Channel
6.8.2.2 United Kingdom Customer Experience (CX) Outsourced Market, By End-user
6.8.3 Germany Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.8.3.1 Germany Customer Experience (CX) Outsourced Market, By Service Channel
6.8.3.2 Germany Customer Experience (CX) Outsourced Market, By End-user
6.8.4 France Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.8.4.1 France Customer Experience (CX) Outsourced Market, By Service Channel
6.8.4.2 France Customer Experience (CX) Outsourced Market, By End-user
6.8.5 Spain Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.8.5.1 Spain Customer Experience (CX) Outsourced Market, By Service Channel
6.8.5.2 Spain Customer Experience (CX) Outsourced Market, By End-user
6.8.6 Rest of Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
6.8.6.1 Rest of Europe Customer Experience (CX) Outsourced Market, By Service Channel
6.8.6.2 Rest of Europe Customer Experience (CX) Outsourced Market, By End-user
7. Asia Pacific Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)
7.1 Asia Pacific Customer Experience (CX) Outsourced Market: Snapshot
7.2 Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
7.3 Asia Pacific Customer Experience (CX) Outsourced Market: Key Factors
7.4 Leading CX Brands Country-wise
7.5 CX Management in the Asia Pacific: Service Provider Landscape Assessment (2022)
7.6 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Service Channel
7.6.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel Overview
7.6.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
7.6.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
7.6.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
7.6.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
7.7 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By End-user
7.7.1 Asia Pacific Customer Experience (CX) Outsourced Market, By End-user Overview
7.7.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)
7.7.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)
7.7.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)
7.7.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)
7.7.6 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)
7.8 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Country
7.8.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Country Overview
7.8.2 China Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
7.8.2.1 China Customer Experience (CX) Outsourced Market, By Service Channel
7.8.2.2 China Customer Experience (CX) Outsourced Market, By End-user
7.8.3 Japan Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
7.8.3.1 Japan Customer Experience (CX) Outsourced Market, By Service Channel
7.8.3.2 Japan Customer Experience (CX) Outsourced Market, By End-user
7.8.4 India Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
7.8.4.1 India Customer Experience (CX) Outsourced Market, By Service Channel
7.8.4.2 India Customer Experience (CX) Outsourced Market, By End-user
7.8.5 Rest of Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
7.8.5.1 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel
7.8.5.2 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By End-user
8. Middle East & Africa Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)
8.1 Middle East & Africa Customer Experience (CX) Outsourced Market: Snapshot
8.2 Middle East & Africa Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)
8.3 Middle East & Africa Customer Experience (CX) Outsourced Market: Key Factors
8.4 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By Service Channel
8.4.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By Service Channel Overview
8.4.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
8.4.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
8.4.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
8.4.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)
8.5 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By End-user
8.5.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By End-user Overview
8.5.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)
8.5.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)
8.5.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)
8.5.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)
8.5.6 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)
9. Market Dynamics
9.1 Impact Assessment of Market Dynamics on Global Customer Experience (CX) Outsourced Market
9.2 Drivers
9.3 Restraints
9.4 Trends
10. Industry Ecosystem Analysis
10.1 Macro-Economic Factor Assessment
10.2 Value Chain Analysis
10.3 Porter’s Five Forces Model
11. Competitive Positioning
11.1 Companies’ Product Positioning
11.2 Market Position Matrix
11.3 Client Concentration by Major Key Players : Customer Experience (CX) Outsourced Market
11.4 Global Customer Experience (CX) Outsourced Market: Top 10 market players & Teleperformance’s AI implementation experience
11.5 Market Share Analysis of Customer Experience (CX) Outsourced Screening Market
11.6 Company Profiles
11.6.1 Atento
11.6.2 Teleperformance SE
11.6.3 TTEC Holdings, Inc.
11.6.4 Startek, Inc.
11.6.5 Concentrix Corporation
11.6.6 Webhelp
11.6.7 Majorel
11.6.8 Transcom WorldWide AB
11.6.9 Serco
11.6.10 Syskes Enterprises
List of Figures
Figure 1: Global Customer Experience (CX) Outsourced Market Size, By Value, 2019-2022 (USD Billion)
Figure 2: Global Customer Experience (CX) Outsourced Market Size, By Value, 2023-2029 (USD Billion)
Figure 3: Global Customer Experience (CX) Outsourced Market Share, By Service Channel, 2022 (%)
Figure 4: Global Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 5: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Voice/Call Center Outsourced, 2019-2029 (USD Billion)
Figure 6: Global Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 7: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Social Media/Chat/Web Outsourced, 2019-2029 (USD Billion)
Figure 8: Global Customer Experience (CX) Outsourced Market Size, E-mail Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 9: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, E-mail Outsourced, 2019-2029 (USD Billion)
Figure 10: Global Customer Experience (CX) Outsourced Market Size, Other Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 11: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, Other Outsourced, 2019-2029 (USD Billion)
Figure 12: Global Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 13: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By BFSI, 2019-2029 (USD Billion)
Figure 14: Global Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 15: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Retail & E-commerce, 2019-2029 (USD Billion)
Figure 16: Global Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 17: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Travel/Hospitality & Cargo, 2019-2029 (USD Billion)
Figure 18: Global Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 19: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Healthcare, 2019-2029 (USD Billion)
Figure 20: Global Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 21: Global Customer Experience (CX) Outsourced Market Absolute Opportunity, By Other End-user, 2019-2029 (USD Billion)
Figure 22: Americas Customer Experience (CX) Outsourced Market Size, By Value, 2019H-2029F (USD Billion)
Figure 23: Americas Customer Experience (CX) Outsourced Market Share, By Service Channel, 2022 (%)
Figure 24: Americas Customer Experience (CX) Outsourced Market, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 25: Americas Customer Experience (CX) Outsourced Market, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 26: Americas Customer Experience (CX) Outsourced Market, E-mail Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 27: Americas Customer Experience (CX) Outsourced Market, Other Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 28: Americas Customer Experience (CX) Outsourced Market, By BFSI, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 29: Americas Customer Experience (CX) Outsourced Market, By Retail & E-commerce, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 30: Americas Customer Experience (CX) Outsourced Market, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 31: Americas Customer Experience (CX) Outsourced Market, By Healthcare, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 32: Americas Customer Experience (CX) Outsourced Market, By Other End-user, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 33: United States Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 34: United States Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 35: United States Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 36: United States Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 37: Canada Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 38: Canada Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 39: Canada Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 40: Canada Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 41: Brazil Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 42: Brazil Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 43: Brazil Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 44: Brazil Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 45: Rest of Americas Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 46: Rest of Americas Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 47: Rest of Americas Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 48: Rest of Americas Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 49: Europe Customer Experience (CX) Outsourced Market Size, By Value, 2019H-2029F (USD Billion)
Figure 50: Europe Customer Experience (CX) Outsourced Market Share, By Service Channel, 2022 (%)
Figure 51: Europe Customer Experience (CX) Outsourced Market, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 52: Europe Customer Experience (CX) Outsourced Market, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 53: Europe Customer Experience (CX) Outsourced Market, E-mail Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 54: Europe Customer Experience (CX) Outsourced Market, Other Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 55: Europe Customer Experience (CX) Outsourced Market, By BFSI, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 56: Europe Customer Experience (CX) Outsourced Market, By Retail & E-commerce, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 57: Europe Customer Experience (CX) Outsourced Market, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 58: Europe Customer Experience (CX) Outsourced Market, By Healthcare, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 59: Europe Customer Experience (CX) Outsourced Market, By Other End-user, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 60: United Kingdom Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 61: United Kingdom Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 62: United Kingdom Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 63: United Kingdom Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 64: Germany Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 65: Germany Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 66: Germany Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 67: Germany Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 68: France Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 69: France Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 70: France Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 71: France Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 72: Spain Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 73: Spain Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 74: Spain Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 75: Spain Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 76: Rest of Europe Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 77: Rest of Europe Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 78: Rest of Europe Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 79: Rest of Europe Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 80: Asia Pacific Customer Experience (CX) Outsourced Market Size, By Value, 2019H-2029F (USD Billion)
Figure 81: Asia Pacific Customer Experience (CX) Outsourced Market Share, By Service Channel, 2022 (%)
Figure 82: Asia Pacific Customer Experience (CX) Outsourced Market, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 83: Asia Pacific Customer Experience (CX) Outsourced Market, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 84: Asia Pacific Customer Experience (CX) Outsourced Market, E-mail Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 85: Asia Pacific Customer Experience (CX) Outsourced Market, Other Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 86: Asia Pacific Customer Experience (CX) Outsourced Market, By BFSI, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 87: Asia Pacific Customer Experience (CX) Outsourced Market, By Retail & E-commerce, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 88: Asia Pacific Customer Experience (CX) Outsourced Market, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 89: Asia Pacific Customer Experience (CX) Outsourced Market, By Healthcare, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 90: Asia Pacific Customer Experience (CX) Outsourced Market, By Other End-user, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 91: China Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 92: China Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 93: China Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 94: China Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 95: Japan Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 96: Japan Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 97: Japan Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 98: Japan Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 99: India Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 100: India Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 101: India Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 102: India Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 103: Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Value, 2019-2029 (USD BILLION & CAGR)
Figure 104: Rest of Asia Pacific Customer Experience (CX) Outsourced Market Value, By Service Channel, 2022 (USD Billion)
Figure 105: Rest of Asia Pacific Customer Experience (CX) Outsourced Market Share, By Service Channel, By Value, 2022 (%)
Figure 106: Rest of Asia Pacific Customer Experience (CX) Outsourced Market Share, By End-user, 2022 (%)
Figure 107: Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Value, 2019H-2029F (USD Billion)
Figure 108: Middle East & Africa Customer Experience (CX) Outsourced Market Share, By Service Channel, 2022 (%)
Figure 109: Middle East & Africa Customer Experience (CX) Outsourced Market, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 110: Middle East & Africa Customer Experience (CX) Outsourced Market, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 111: Middle East & Africa Customer Experience (CX) Outsourced Market, E-mail Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 112: Middle East & Africa Customer Experience (CX) Outsourced Market, Other Outsourced, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 113: Middle East & Africa Customer Experience (CX) Outsourced Market, By BFSI, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 114: Middle East & Africa Customer Experience (CX) Outsourced Market, By Retail & E-commerce, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 115: Middle East & Africa Customer Experience (CX) Outsourced Market, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 116: Middle East & Africa Customer Experience (CX) Outsourced Market, By Healthcare, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 117: Middle East & Africa Customer Experience (CX) Outsourced Market, By Other End-user, By Value, 2019H-2029F (USD BILLION & CAGR)
Figure 118: Global Impact of Drivers and Restraints
Figure 119: Client Concentration by Major Key Players
Figure 120: Market Share of Prominent Companies of Customer Experience (CX) Outsourced Market, 2022 (%)
Figure 121: Atento S.A. Revenues, 2020-2022 (USD Million)
Figure 122: Atento S.A., Revenue By Business Segment, 2021 (%)
Figure 123: Atento S.A., Revenue By Geographic Segment, 2021 (%)
Figure 124: Teleperformance SE Revenues, 2020-2022 (USD Million)
Figure 125: Teleperformance SE, Revenue By Business Segment, 2022 (%)
Figure 126: Teleperformance SE, Revenue By Geographic Segment (of Core Services & Digital Integrated Business Services), 2022 (%)
Figure 127: TTEC Holdings, Inc. Revenues, 2020-2022 (USD Million)
Figure 128: TTEC Holdings, Inc., Revenue By Business Segment, 2022 (%)
Figure 129: TTEC Holdings, Inc., Revenue By Geographic Segment, 2022 (%)
Figure 130: Startek, Inc. Revenues, 2020-2022 (USD Million)
Figure 131: Startek, Inc., Revenue By Business Segment, 2022 (%)
Figure 132: Startek, Inc., Revenue By Geographic Segment, 2022 (%)
Figure 133: Concentrix Corporation Revenues, 2020-2022 (USD Million)
Figure 134: Concentrix Corporation, Revenue By Business Segment, 2022 (%)
Figure 135: Concentrix Corporation, Revenue By Geographic Segment, 2022 (%)
Figure 136: Majorel Revenues, 2020-2022 (USD Million)
Figure 137: Majorel, Revenue By Business Segment, 2022 (%)
Figure 138: Majorel, Revenue By Geographic Segment, 2022 (%)
Figure 139: Transcom WorldWide AB Revenues, 2020-2022 (USD Million)
Figure 140: Transcom WorldWide AB, Revenue By Operating Segment, 2022 (%)
Figure 141: Transcom WorldWide AB, Revenue By Geographic Segment, 2022 (%)
Figure 142: Serco Group plc Revenues, 2020-2022 (USD Million)
Figure 143: Serco Group plc, Revenue By Business Segment, 2022 (%)
Figure 144: Serco Group plc, Revenue By Geographic Segment, 2022 (%)
List of Tables
Table A1: Global Impact of Macro Economic Factors, By Region
Table A2: Popular Offshoring Destinations
Table A3: Emerging Solution Trends in CXM Services
Table A4: Leading CX brands in the United States
Table A5: Leading CX brands in Mexico
Table A6: Leading CX brands in Brazil
Table A7: United States Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A8: United States Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A9: United States Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A10: United States Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A11: Canada Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A12: Canada Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A13: Canada Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A14: Canada Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A15: Brazil Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A16: Brazil Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A17: Brazil Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A18: Brazil Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A19: Rest of Americas Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A20: Rest of Americas Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A21: Rest of Americas Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A22: Rest of Americas Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A23: Leading CX brands in the United Kingdom
Table A24: Leading CX brands in Denmark
Table A25: Leading CX brands in France
Table A26: Leading CX brands in Germany
Table A27: Leading CX brands in Italy
Table A28: Leading CX brands in the Czech Republic
Table A29: Leading CX brands in Poland
Table A30: Leading CX brands in Norway
Table A31: Leading CX brands in the Netherlands
Table A32: Leading CX brands in Luxembourg
Table A33: Sectors Served by CX Enterprises
Table A34: United Kingdom Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A35: United Kingdom Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A36: United Kingdom Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A37: United Kingdom Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A38: Germany Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A39: Germany Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A40: Germany Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A41: Germany Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A42: France Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A43: France Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A44: France Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A45: France Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A46: Spain Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A47: Spain Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A48: Spain Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A49: Spain Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A50: Rest of Europe Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A51: Rest of Europe Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A52: Rest of Europe Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A53: Rest of Europe Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A54: Leading CX brands in Hong Kong (S.A.R.), China
Table A55: Leading CX brands in Singapore
Table A56: Leading CX brands in New Zealand
Table A57: Leading CX brands in Australia
Table A58: China Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A59: China Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A60: China Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A61: China Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A62: Japan Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A63: Japan Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A64: Japan Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A65: Japan Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A66: India Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A67: India Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A68: India Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A69: India Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A70: Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2019-2022 (USD Billion)
Table A71: Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel, By Value, 2023-2029 (USD Billion)
Table A72: Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By End-user, By Value, 2019-2022 (USD Billion)
Table A73: Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By End-user, By Value, 2023-2029 (USD Billion)
Table A74: Top 10 market players by number of operating countries (2022)
Table A75: Evolution of Teleperformance’s AI implementation experience
Table A76: Atento S.A. Financials, 2020-2022
Table A77: Teleperformance SE Financials, 2020-2022
Table A78: TTEC Holdings, Inc. Financials, 2020-2022
Table A79: Startek, Inc. Financials, 2020-2022
Table A80: Concentrix Corporation Financials, 2020-2022
Table A81: Majorel Financials, 2020-2022
Table A82: Transcom WorldWide AB Financials, 2020-2022
Table A83: Serco Group plc Financials, 2020-2022
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